If you work for a company where collaboration is important – and tell me one where it is isn’t – you may have come across the idea of a so-called “shared inbox”. However, it is just as important to understand that a “shared inbox” is not the same as “sharing an inbox”, so let me […]
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How To Automatically Log Incoming and Outgoing Phone Calls In HubSpot
Many businesses receive large volumes of inbound calls ranging from new customer enquiries to ongoing support or customer service issues. So if you are automatically logging your outbound calls, surely it makes even more sense to also log your inbound calls in HubSpot. Up until now any inbound calls and conversations would need to be […]
PRESS RELEASE: Enterprise CRM application Threads is one of Financial Times ‘Europe 100 Digital Champions’
London, UK, 26 November 2018: Threads, the innovative cloud-based enterprise application that records and tracks an entire organisation’s messages, contacts, emails and phone calls in one easy-to-use intuitive interface, has been included in the prestigious Financial Times 100 Digital Champions, as part of Google’s ‘Europe’s Road to Growth’ special report. Europe is a hot-bed of […]
5 Email Archiving Solutions For Small Business
Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important? rawpixel-1074308-unsplash.jpgArchiving emails is about storing email communications in a central location. Aside from […]
4 Reasons You Can’t Find That Important Email
Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want? We’ve all […]
Phone Call Transcription on Demand
Since early 2017, Threads has offered subscribers the choice of Google Speech or Speechmatics automatic speech recognition (ASR) to transcribe phone calls – and we shall soon be adding more ASR services. Apart from all the obvious benefits of automatically transcribing phone calls, what Threads does really well is to turn these services into practical […]
Logging Email Replies in HubSpot
In this post we explore the reasons why emails might not be logged in HubSpot and potential ways around this to ensure that your CRM is always up to date. Logging Email Replies in HubSpot There are a few ways to log email replies in HubSpot as outlined in a recent help article. However there […]
Email Transparency Articles & Resources For Companies
Companies thinking about making email transparent for employees within their organization may need some inspiration to make the leap. This transition will allow your team to build the trust and transparency your business needs to be successful. In this article, we gather some of the best resources around email transparency to provide a holistic view […]
4 Ways Call Transcription Can Boost Your Sales
1. Improve Customer Satisfaction By keeping detailed notes of previous telephone interactions, you can avoid the need to keep asking your customers to repeat themselves. Customers routinely state that one of the biggest gripes with service providers is the lack of information sharing within large organisations and time wasted having to provide key information multiple […]
Can I Use HubSpot With Apple Mail?
Yes! The recent announcement by HubSpot that it would no longer be supporting Apple Mailcame as a blow to many Apple Mail users that wanted to sync their email with their HubSpot account. But now there is a solution… Threads automatically syncs your email with HubSpot ensuring that your HubSpot records are always up to […]
5 Shared Inbox Best Practices For Teams
A shared inbox for teams makes sense for a lot of organizations. However, it’s important that you make sense of the incoming email as well as identifying who has touched what emails. There are some best practices to implement for your team so that a shared inbox doesn’t become a nightmare. Use Tags When you’re […]
New Feature: Automated Call Tagging In Threads
One of the most useful but often overlooked features in CRMs is the ability to tag records to enable you to search, filter and sort your records. But tagging records can be a time consuming manual process meaning that records can go ‘untagged’ and consequently won’t appear when you search for a specific tag. Our […]