Many businesses receive large volumes of inbound calls ranging from new customer enquiries to ongoing support or customer service issues. So if you are automatically logging your outbound calls, surely it makes even more sense to also log your inbound calls in HubSpot. Up until now any inbound calls and conversations would need to be […]
Month: November 2018
PRESS RELEASE: Enterprise CRM application Threads is one of Financial Times ‘Europe 100 Digital Champions’
London, UK, 26 November 2018: Threads, the innovative cloud-based enterprise application that records and tracks an entire organisation’s messages, contacts, emails and phone calls in one easy-to-use intuitive interface, has been included in the prestigious Financial Times 100 Digital Champions, as part of Google’s ‘Europe’s Road to Growth’ special report. Europe is a hot-bed of […]
5 Email Archiving Solutions For Small Business
Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important? rawpixel-1074308-unsplash.jpgArchiving emails is about storing email communications in a central location. Aside from […]
4 Reasons You Can’t Find That Important Email
Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want? We’ve all […]
Phone Call Transcription on Demand
Since early 2017, Threads has offered subscribers the choice of Google Speech or Speechmatics automatic speech recognition (ASR) to transcribe phone calls – and we shall soon be adding more ASR services. Apart from all the obvious benefits of automatically transcribing phone calls, what Threads does really well is to turn these services into practical […]