Do I need a Threads account per user?
No, your Threads core subscription is for an unlimited number of users. This could be users who need to make and transcribe calls or users who need to be able
FAQ Category: AI Call Recording & Transcription
I’m already using FreePBX or PBXact as my phone system, how do I add the integrated Threads module?
Watch our user guide here here.
How does GDPR affect call recording?
If you are based in the UK then you will no doubt be aware that the General Data Protection Regulation (GDPR) came into force in May 2018. A call recording
Is call recording legal?
The rules on call recording vary from country to country so you should check the rules in your home country before deciding whether to opt for this feature.
Can Threads connect to my CRM to feed in call recordings and transcriptions?
In principle, Threads can feed call recordings and transcriptions to any CRM, but not all CRMs provide the necessary access for Threads to be able to do this. HubSpot is
Is my data stored securely and how do I request for my data to be deleted?
All data is encrypted at rest on the database server we use, which is hosted on the Amazon Web Services (AWS) infrastructure. Our workflow uses AWS platform tools and encryption
How does Threads ingest calls in order to record and transcribe?
Threads accesses calls by means of an Application Programming Interface (API) provided by the manufacturer. This connection to your PBX is set-up once at the time of beginning your trial
What type of phone calls can Threads transcribe and do I need a specific phone system?
Threads is able to transcribe digitised or VoIP phone calls which it picks up from a telephone system (PBX). FreePBX is an example of a telephone phone system that is